Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Site Control Panel you’ll find a detailed Help Center section offering a lot of how–to articles and regularly asked questions. They are contributed by our support team of qualified techs. Simply fill in your question and our smart platform will show you the most suitable answer.

  • Top quality support service
  • Instructional Video Clips

  • If you want to watch how a task is carried out or how an issue is rectified, rather than just reading about it, take a look at our compilation of instructional video tutorials. They address a variety of different topics and will help you swiftly learn how to work with the Site Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • We back up our semi–dedicated servers with a round–the–clock technical support service and a 1–hour support ticket response time guarantee. Our trained customer service technicians will be online for you 24–7–365 to answer your questions and to fix any problem that you could possibly stumble upon. Simply send a tech support request from the Help Center and we will reply within a minute.