Client Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response time guarantee for each support ticket or e–mail that you submit to the tech support team. We will speedily respond to all standard questions and forward the matter to our system administrators in case any additional assistance is needed. If you make use of our Managed Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you upfront.
A First–Class Technical Support Service
Our client support staff will be online for you 24–7 should you need help working with our Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. And if you require help tackling all the regular administration tasks on your dedicated web hosting server, you can order our Managed Services package, that includes data backup space, Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Our Site Control Panel has been pre–installed for each dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on how to use it. Most instructional articles in addition video versions which show all the tasks that you can perform in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each section of the Site Control Panel.