Though this is not the keyaspect to recognize a reliable website hosting company from a bad one or a reseller from a real supplier, being able to call and talk to a live person is a sign that you aren't working with a one-person service provider and that you'll be able to reach somebody when you're in need of assistance. The phone support for hosting services may range from general to experienced, therefore the problems that can be resolved with a phone call differ depending on the specific provider. Usually, these issues are more basic and include billing or 1st level tech issues as more complex issues generally require a support ticket where both you and the system administrators can track what is going on with a particular issue. However, the option to call your service provider will save you considerable time and efforts for the numerous tiny problems that will eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
Our website hosting packages offer telephone support 14 hrs per day even on official holidays, which means that if you don't have an account yet, you are able to phone us and find out more about our solutions or whether we meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to call the telephone number which is closer to you. If you're a current customer, we can assist you in a timely manner with all the general and billing matters and with various tech matters to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person and get things done without delay. Certainly, some problems cannot be resolved on the phone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
If you need more info for the semi-dedicated servers that we provide, you are able to call any of the three support lines that we have around the globe - in the United States, the United Kingdom and Australia. In this way, you'll be able to check ahead of time whether our solutions are appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you have the option to contact us over the phone for fourteen hours a day about any type of billing or basic matters. For entirely technical matters you'll have to use our ticketing system and communicate with our technical support because someproblems simply require more time to be resolved, still we will assist you over the phone with quite a lot of minor technical problems as well, saving you efforts and time.