Should you ever experience a problem with your site and be unable to rectify it yourself, ask the respective web hosting provider’s customer service team to help you bring the site back online. A speedy resolution would be the perfect scenario, but a lot of companies respond within twenty four hours and even more, all the more so if you’re working with a reseller. Even if your problem can be sorted out quickly, your site may not work correctly or it may not be reachable whatsoever for a lengthy period, so you may lose potential customers since it’s rather unlikely that anyone would eagerly revisit a broken website. With that said, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely manner. If a software application update doesn’t proceed smoothly or you delete something by mistake, for instance, the site must be fixed speedily in order to prevent extended unreachability.
One-Hour Response Guarantee in Website Hosting
If you’re using any of our website hosting and you’ve got a question or bump into some problem, you can get in touch with us 24/7 by submitting a trouble ticket or by sending an email and we will make certain that you get a response in less than sixty minutes. In case the issue can be sorted out, we will do it before we reply, while in case there’s something that you have to do on your end, we will provide you with all the needed details – what settings to check, what possible solutions to try, etc. Normally, you will obtain an answer within no more than thirty minutes, which implies that waiting for hours on end or even for more than 1 day to obtain assistance is something out of the question. Our sixty-minute response time guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our amazingly fast support service. You’ll obtain a reply to any support ticket posted via the hosting Control Panel or e-mail sent to our technical and client support team in no more than an hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. It often takes significantly less time to examine and rectify a problem. We’ll give you more details if the solution entails something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be precisely the same and given the fact that our support team is available 24 hours a day, 7 days a week, 365 days a year, you’ll receive immediate help for practically any technical, general or billing issue irrespective of what time it is.