When your hosting provider provides live chat support, you are able to talk with an agent in real-time and learn helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with Internet access, therefore you will not pay any charges in case you are in another state or country. Furthermore, it is quicker to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes difficult to share with the other party on the phone. The live chat is also a quicker option to contact your web hosting service provider's support team in comparison to using a ticketing system. What's more, when some issue needs a little more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible if you are on the telephone.
Live Chat Support in Website Hosting
We supply a live chat support service for all of the website hosting that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we're able to give you more details about the packages to help you to select the most appropriate plan. If you are an active client, we will be able to help you with any general or billing matter and with lots of common technical issues, such as an email address setup in a desktop e-mail client. When you are unable to give us a call for whatever reason or you are in some country where we do not have a local phone number, our live chat will be the best way to contact us. Needless to say, some matters need additional time to analyze and test, which means that you will need to open a ticket to our technicians, however, we can save your time and assist you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all our semi-dedicated servers, you are able to find the the right answers for any questions you have or have lots of problems dealt with rapidly. The chat service is online every day, therefore you will be able to contact a representative even on weekends and holidays. If you're unsure which plan is better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. In case you're an active customer, you will be able to receive more info about account settings, billing issues as well as a number of common technical troubles you may have, for example in case you can't install an email account in a client on your computer. The live chat can save you plenty of time no matter where you are or when you get in touch with us.