When your hosting provider provides live chat support, you are able to talk with an agent in real-time and learn helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with Internet access, therefore you will not pay any charges in case you are in another state or country. Furthermore, it is quicker to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes difficult to share with the other party on the phone. The live chat is also a quicker option to contact your web hosting service provider's support team in comparison to using a ticketing system. What's more, when some issue needs a little more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible if you are on the telephone.