There are different ways to get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you pick is a ticketing system. This is the easiest channel of correspondence for a variety of reasons. If no support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive bits of information without worrying about typographical errors, and if a particular issue needs more time to be solved or a number of responses need to be exchanged, all the information will be in one location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least two separate admin interfaces and this number might grow if you’d like to manage several domains. Besides, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our website hosting is not separate from the web hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any given moment with only a few clicks, without leaving your hosting account. The ticketing system comes with a quick-search box, which will help you track the status of virtually any trouble ticket that you have already opened, if required. On top of that, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to handle a particular problem even before you actually submit a ticket. The response time is maximum one hour, which suggests that you can obtain swift assistance at any particular time and in case our help desk team recommends that you do something inside your hosting account, you can do it right away without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything from one single place, which is why we have implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to manage the correspondence with our technical support team together with your disk space, which suggests that you won’t have to remember one more log-on name for some other admin console. You will be able to post a new ticket or to check the status of an old one with less than a couple of clicks whilst you’re browsing the files within your account. Moreover, you can go through older tickets using a smart search function or check applicable knowledgebase articles, which include solutions to common problems. The inbuilt trouble ticket system is closely monitored 24x7 with the maximum response time being only one hour, so there’ll always be someone to help you.