There are different ways to get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you pick is a ticketing system. This is the easiest channel of correspondence for a variety of reasons. If no support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive bits of information without worrying about typographical errors, and if a particular issue needs more time to be solved or a number of responses need to be exchanged, all the information will be in one location, so each party can always follow the steps taken by the other one. The negative aspect of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least two separate admin interfaces and this number might grow if you’d like to manage several domains. Besides, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.