Being able to contact your website hosting provider any time you have any kind of questions or experience any issues is very important and how fast they will respond and take action is usually crucial, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support options are usually an easy way to distinguish actual providers from resellers. The second generally reply just to emails or support tickets and you'll have to wait for a whole day or longer so as to receive a reply. In case your trouble calls for a few replies, you'll end up losing several days in order to get a basic problem fixed. Using the services of a genuine and reliable website hosting supplier, you should be in a position to connect with the support team at any moment and get a timely reply whatever the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Website Hosting
We acknowledge the importance of receiving assistance right away, that's why our website hosting services feature 24/7 tech support and various options for communication. If you do not have an account yet, you can give us a call or use our live chat and consult with a live representative, to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service that you cannot use effectively. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers that you can find today, we answer to all of the tickets within the hour, so you won't need to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you can take full advantage of our 24/7 technical support services even on public holidays. All your sites will be available all of the time and so will we. With quite a few contact options, you can choose the optimal way to contact us and learn more about our solutions if you do not have an account yet, or request support in case you're already our customer. You're able to call us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time guarantee, though it hardly ever takes over 20 mins to get assistance no matter the complexity of the problem. Using our customer and tech support services, we will be there for you every time you need us, not a few days later.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we supply come with 24/7 support via numerous means of communication and with a 1-hour max reply time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you can call one of the local numbers we have globally or you may use our live chat support and consult with a live representative. For strictly technical issues that need some help from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to monitor a particular problem. The reply time for them rarely is more than 30 mins, so that you can forget all about having to wait for an entire day to receive help. Our support service is available for any server-related matters, and the pre-installed software. In the event that you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we offer with all packages.